bij999 Privacy Policy

1. Who We Are

1.1 bij999 is an online casino and sports betting platform operating at bij999.onl, serving players in Bangladesh. References to "bij999", "we", "us", or "our" in this Policy refer to the operator of the bij999 Platform.

1.2 We are committed to protecting the privacy of our Users and handling all personal data in a responsible, transparent, and secure manner. This Policy sets out our data practices in plain language so that every bij999 player in Bangladesh can understand how their information is used.

1.3 This Policy covers data collected through bij999.onl and any associated mobile interface. It does not cover third-party websites that may be linked to from the Platform, including game studio websites or payment provider portals. You should review the privacy policies of those third parties separately.

2. Data We Collect

bij999 collects personal data in several categories depending on how you interact with the Platform:

2.1 Registration Data

When you create a bij999 account, we collect: full name, date of birth, email address, phone number (used for SMS OTP verification), and a username of your choosing. This data is required to create and operate your account.

2.2 Identity Verification (KYC) Data

To comply with responsible gaming and anti-money laundering (AML) obligations, bij999 may request copies of government-issued identity documents including: Bangladesh National Identity Card (NID), passport, or driving licence. We may also request proof of address (e.g., a utility bill or bank statement) and proof of payment method ownership.

2.3 Payment and Transaction Data

bij999 records deposit and withdrawal transaction data, including: transaction reference numbers, amounts in BDT, payment method type (bKash, Nagad, Rocket, Upay, bank transfer), timestamps, and transaction status. We do not store full mobile wallet PINs or bank account passwords. Payment tokenisation is handled by the respective payment providers.

2.4 Usage and Technical Data

When you visit bij999.onl, we automatically collect certain technical data, including: IP address, device type and operating system, browser type and version, pages visited, time spent on the Platform, game sessions played, bet history, and session timestamps (recorded in Bangladesh Standard Time, BST UTC+6). This data is used for fraud detection, security monitoring, and Platform improvement.

2.5 Communications Data

If you contact bij999 support via email or any other channel, we retain records of that correspondence, including your name, contact details, and the content of the communication. This data is used to resolve your query and to maintain a record of the support interaction.

2.6 Responsible Gaming Data

Where you request responsible gaming tools — including deposit limits, cool-off periods, or self-exclusion — bij999 records these requests and the associated settings. This data is retained for the duration of the exclusion or limit period and for a reasonable period thereafter to prevent circumvention.

3. How We Use Your Data

bij999 processes your personal data for the following purposes:

• Account creation and management: to open, maintain, verify, and close your bij999 account.
• Payment processing: to receive deposits and process withdrawals in BDT via bKash, Nagad, Rocket, Upay, and partner banks.
• Identity verification: to comply with KYC obligations and confirm that you meet the 21+ age requirement.
• Fraud prevention and security: to detect and prevent unauthorised account access, duplicate accounts, money laundering, and collusion.
• Responsible gaming: to monitor gambling patterns, enforce deposit and session limits, and action self-exclusion requests.
• Customer support: to respond to your queries, complaints, and account requests.
• Platform improvement: to analyse usage patterns and improve the performance, design, and game selection of the Platform.
• Communications: to send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bij999 offers.
• Legal compliance: to comply with applicable legal obligations including record-keeping requirements.

bij999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

4.1 bij999 processes your personal data on the following legal grounds:

• Contractual necessity: processing required to provide the services you requested when creating a bij999 account (account operation, payments, KYC).
• Legitimate interests: fraud detection, security monitoring, Platform analytics, and responsible gaming enforcement, where these interests are not overridden by your rights.
• Consent: where you have provided explicit consent, such as opting in to receive promotional communications. You may withdraw consent at any time by contacting [email protected].
• Legal obligation: where bij999 is required to process or retain data to comply with applicable laws and regulations.

5. Data Sharing and Disclosure

5.1 bij999 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes.

5.2 We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to confidentiality obligations:

6. Cookies and Tracking Technologies

6.1 bij999 uses the following types of cookies and tracking technologies on the Platform:

• Essential cookies: required for the Platform to function, including session authentication, login state maintenance, and security tokens. These cannot be disabled without impairing Platform use.
• Analytics cookies: used to understand how Users navigate the Platform, which pages are most visited, and where performance improvements can be made. These use anonymised identifiers.
• Fraud-detection cookies: device fingerprinting and behaviour analysis tools used to detect bot activity, duplicate accounts, and unauthorised access attempts.

6.2 You can manage non-essential cookies through your browser's cookie settings. Most modern mobile browsers (Chrome for Android, Safari for iOS) allow you to block or delete cookies per site. Note that disabling essential cookies will prevent you from logging in to your bij999 account.

6.3 bij999 does not use third-party advertising cookies or cross-site tracking pixels that would allow ad networks to build a profile of your browsing activity outside the Platform.

7. Data Retention

7.1 bij999 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention guidelines:

• Active account data: retained for the lifetime of your account plus a minimum of five years after account closure, to support dispute resolution, fraud investigations, and legal obligations.
• Transaction records: retained for a minimum of five years from the date of the transaction.
• KYC documents: retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support correspondence: retained for a minimum of two years from the date of the communication.
• Responsible gaming records: retained for the duration of any active limit or exclusion period plus two years thereafter.
• Analytics and usage data: retained in anonymised or aggregated form indefinitely for Platform improvement purposes.

7.2 Where a User requests deletion of their account and personal data, bij999 will delete or anonymise data that we are not legally obliged to retain, within 30 days of receiving the verified request.

8. Data Security

8.1 bij999 implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive data at rest on secured servers.
• Access controls ensuring that personal data is accessible only to bij999 staff and service providers who need it to perform their duties.
• Regular security monitoring and automated anomaly detection to identify potential breaches or unauthorised access attempts.
• Staff training on data handling and privacy best practices.

8.2 No digital system can be guaranteed to be completely impenetrable. In the event of a data breach that is likely to affect your rights and freedoms, bij999 will notify affected Users without undue delay and will take all reasonable steps to contain and remediate the breach.

8.3 You are responsible for maintaining the security of your own bij999 account credentials. bij999 staff will never ask for your password in any communication. If you receive such a request, treat it as a phishing attempt and report it to [email protected] immediately.

9. Your Privacy Rights

As a bij999 User, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data bij999 holds about you.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data where there is no overriding legal obligation for bij999 to retain it.
• Right to restriction: you may request that bij999 restrict its processing of your data in certain circumstances, for example while a dispute is being investigated.
• Right to object: you may object to processing of your personal data carried out on the basis of legitimate interests. bij999 will consider your objection and cease processing unless there are compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to data portability: you may request your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, submit a written request to [email protected] from the email address associated with your bij999 account. bij999 will respond within 14 calendar days of receiving a verified request.

10. Marketing Communications

10.1 bij999 may send you promotional communications about new games, deposit bonuses, seasonal offers (including Eid, Pohela Boishakh, and Durga Puja promotions), and sports betting opportunities if you have opted in to receive such communications during registration or via your account settings.

10.2 You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Opting out will not affect transactional communications (deposit confirmations, withdrawal updates, security alerts), which are sent regardless of marketing preferences.

10.3 bij999 does not share your contact details with third-party advertisers for the purpose of sending you marketing communications from those third parties.

11. Children and Minors

11.1 The bij999 Platform is strictly for adults aged 21 years and above. bij999 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that an account belongs to a person under 21, the account will be suspended, any data collected will be deleted to the extent legally permissible, and a refund of deposited funds will be considered in accordance with our Terms & Conditions.

11.2 If you have reason to believe that a minor has registered on the bij999 Platform, please contact [email protected] immediately.

12. Changes to This Privacy Policy

12.1 bij999 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered Users by email and by posting a prominent notice on the Platform before the changes take effect.

12.2 The "Last updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically to stay informed about how bij999 protects your personal data.

12.3 Your continued use of the bij999 Platform following notification of a Policy update constitutes your acknowledgement of the updated Policy.

13. Contact and Privacy Requests

All privacy-related requests, data access queries, correction requests, erasure requests, and complaints should be directed to:

When submitting a privacy request, please include your registered username and the email address associated with your account so we can verify your identity before processing the request. Do not include your account password in any correspondence.